I would like to open a forum for my employees to speak about troubleshooting and enhancing phonecalls. Which forum system can I use? Is there anything free? What does shutfim use?

will it record activity?

Is it reasonably priced?

I wouldnt even care if they would first log into a website before they start theyre work and do it all there.

I would like to just see what they are searching on the internet, my paypercall system will be recording the calls, so if i can here them live, that would be even better, but at least to be able to see their screens, more specifically their internet activity and to even maybe save all of that if possible.

I would like to track my telephone operators internet activity. Im only planning on having 5-20 employees and am not looking for a major solution. Is there anything out there?

Well, even if I could just time the customers as they call, that would be amazing since I could charge them seperatly, would the call center softwares take care of that?

Excellent, Ive thought about that and am on my to pusruing that route anyways, I just wanted to check out my other options.

Does anyone know of any proffesional english speaking foreigners that can service people over the phone? (philipines or ukraine)
Or does anyone know where can find them?

I am starting a service where people can call in to take care of any of their online needs like email, shopping and research over the phone.
Overall, I need an effecient way to time people when they call and charge them accordingly and possibly to save their personal info and to connect their calls to different agents with some sort of telephone system.
Would be more than happy to receive guidance as I must set this up overnight.