Windows photos not working

[Volvo]

I have a very strange thing happening lately,
when I try to open a picture using my default windows photo app i get the following error

C:\Users\User\Downloads\IMAG1494.jpg

	File system error (-2147219196).

[OK]]

I tried all kind of solutions after searching in Google, with no results,
my windows is updated,
I also already tried resetting the photo app.

[DovidStroh]

@Volvo A specific photo or always?

[Volvo]

always

[TechWiz]

@Volvo download this utility and paste the results you get for the photo app.

[Volvo]

@TechWiz
Version=1
EventType=MoAppCrash
EventTime=132208901378751702
ReportType=2
Consent=1
UploadTime=132208901409792503
ReportStatus=268435456
ReportIdentifier=f5e69786-e3cf-48a0-994f-07468176fa65
IntegratorReportIdentifier=bbda7212-8dfc-4359-a1cb-001054d33abd
Wow64Host=34404
NsAppName=praid:App
AppSessionGuid=00000c94-0001-004e-8b49-b0964bb3d501
TargetAppId=U:Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe!App
TargetAppVer=2019.19081.22010.0_x64_!2019//11//29:02:39:37!0!Microsoft.Photos.exe
BootId=4294967295
ServiceSplit=947777953
TargetAsId=5091
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=c37f1bf3953511b0699a9bcf63f64957
Response.BucketTable=5
Response.LegacyBucketId=1844958312399259991
Response.type=4
Sig[0].Name=Package Full Name
Sig[0].Value=Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe
Sig[1].Name=Application Name
Sig[1].Value=praid:App
Sig[2].Name=Application Version
Sig[2].Value=2019.19081.22010.0
Sig[3].Name=Application Timestamp
Sig[3].Value=5de084e9
Sig[4].Name=Fault Module Name
Sig[4].Value=combase.dll
Sig[5].Name=Fault Module Version
Sig[5].Value=10.0.18362.449
Sig[6].Name=Fault Module Timestamp
Sig[6].Value=ac52ea46
Sig[7].Name=Exception Code
Sig[7].Value=802b000a
Sig[8].Name=Exception Offset
Sig[8].Value=000000000007fdba
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=cff5
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=cff59d4081bc86dd428adbe469902ba9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=4f7f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=4f7f30436924eef19ce46721dc62804f
UI[2]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
LoadedModule[0]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.dll
LoadedModule[6]=C:\WINDOWS\System32\crypt32.dll
LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[8]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[9]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[11]=C:\WINDOWS\System32\sechost.dll
LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[13]=C:\WINDOWS\System32\BCrypt.dll
LoadedModule[14]=C:\WINDOWS\System32\ws2_32.dll
LoadedModule[15]=C:\WINDOWS\System32\combase.dll
LoadedModule[16]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[17]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe\mrt100_app.dll
LoadedModule[18]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe\SharedLibrary.dll
LoadedModule[19]=C:\WINDOWS\System32\ole32.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[21]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[22]=C:\WINDOWS\System32\win32u.dll
LoadedModule[23]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[24]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[25]=C:\WINDOWS\System32\USER32.dll
LoadedModule[26]=C:\WINDOWS\System32\OleAut32.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\iphlpapi.dll
LoadedModule[28]=C:\WINDOWS\System32\Normaliz.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\sspicli.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[31]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\clrcompression.dll
LoadedModule[32]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\MediaEngineCSWrapper.dll
LoadedModule[33]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[35]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[37]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\RenderingPlugin.dll
LoadedModule[38]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\UnityEngineDelegates.dll
LoadedModule[39]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL
LoadedModule[40]=C:\WINDOWS\SYSTEM32\mrt100.dll
LoadedModule[41]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[42]=C:\Windows\System32\rmclient.dll
LoadedModule[43]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[44]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[45]=C:\WINDOWS\System32\shcore.dll
LoadedModule[46]=C:\Windows\System32\Windows.UI.Xaml.dll
LoadedModule[47]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[51]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[52]=C:\Windows\System32\Windows.UI.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\InputHost.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[58]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[59]=C:\WINDOWS\System32\urlmon.dll
LoadedModule[60]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[61]=C:\WINDOWS\System32\profapi.dll
LoadedModule[62]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[63]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[64]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[66]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[68]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[69]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[70]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\igd10umd64.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[75]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\PhotosApp.Windows.dll
LoadedModule[76]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll
LoadedModule[77]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1_APP.dll
LoadedModule[78]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\AppCore.Windows.dll
LoadedModule[79]=C:\Windows\System32\Windows.System.Profile.PlatformDiagnosticsAndUsageDataSettings.dll
LoadedModule[80]=C:\Windows\System32\Windows.Storage.ApplicationData.dll
LoadedModule[81]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\RuntimeConfiguration.dll
LoadedModule[82]=C:\Windows\System32\Windows.Web.Http.dll
LoadedModule[83]=C:\Windows\System32\Windows.Media.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[85]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
LoadedModule[86]=C:\Windows\System32\MrmCoreR.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll
LoadedModule[88]=C:\WINDOWS\System32\NSI.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\bcp47mrm.dll
LoadedModule[90]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\AppSettingsCppCX.dll
LoadedModule[91]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[92]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.RichMedia.Ink.Controls.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\profext.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\logoncli.dll
LoadedModule[96]=C:\Windows\System32\threadpoolwinrt.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
OsInfo[3].Value=535
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=39070
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
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OsInfo[14].Key=tmsi
OsInfo[14].Value=123630
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.535.18362.0-11.0.165
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=3959
OsInfo[19].Key=svolsz
OsInfo[19].Value=418
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.535.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=eda6fbc0-5c0a-4465-b308-31b8c56439e5
OsInfo[31].Key=edition
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OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=MoAppCrash
AppName=Microsoft.Photos.exe
AppPath=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=B9006A3A2D808EF2E304FB52B3CFFE0A
MetadataHash=711426241

[TechWiz]

@Volvo
Open PowerShell as administrator and run the following command:
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
It will reinstall All Built-in Windows Apps

[ShlomeK]

If you’re not makpid on the default photo app you can re-enable the old photo app with this registry key Win 10 old photoviewer.zip

[Volvo]

@TechWiz thank you so much that worked.