Windows photos not working



  • I have a very strange thing happening lately,
    when I try to open a picture using my default windows photo app i get the following error

    
    C:\Users\User\Downloads\IMAG1494.jpg
    
    	File system error (-2147219196).
    
    [OK]]
    

    I tried all kind of solutions after searching in Google, with no results,
    my windows is updated,
    I also already tried resetting the photo app.


  • DSP

    @Volvo A specific photo or always?



  • always



  • @Volvo download this utility and paste the results you get for the photo app.



  • @TechWiz
    Version=1
    EventType=MoAppCrash
    EventTime=132208901378751702
    ReportType=2
    Consent=1
    UploadTime=132208901409792503
    ReportStatus=268435456
    ReportIdentifier=f5e69786-e3cf-48a0-994f-07468176fa65
    IntegratorReportIdentifier=bbda7212-8dfc-4359-a1cb-001054d33abd
    Wow64Host=34404
    NsAppName=praid:App
    AppSessionGuid=00000c94-0001-004e-8b49-b0964bb3d501
    TargetAppId=U:Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe!App
    TargetAppVer=2019.19081.22010.0_x64_!2019//11//29:02:39:37!0!Microsoft.Photos.exe
    BootId=4294967295
    ServiceSplit=947777953
    TargetAsId=5091
    IsFatal=1
    EtwNonCollectReason=4
    Response.BucketId=c37f1bf3953511b0699a9bcf63f64957
    Response.BucketTable=5
    Response.LegacyBucketId=1844958312399259991
    Response.type=4
    Sig[0].Name=Package Full Name
    Sig[0].Value=Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe
    Sig[1].Name=Application Name
    Sig[1].Value=praid:App
    Sig[2].Name=Application Version
    Sig[2].Value=2019.19081.22010.0
    Sig[3].Name=Application Timestamp
    Sig[3].Value=5de084e9
    Sig[4].Name=Fault Module Name
    Sig[4].Value=combase.dll
    Sig[5].Name=Fault Module Version
    Sig[5].Value=10.0.18362.449
    Sig[6].Name=Fault Module Timestamp
    Sig[6].Value=ac52ea46
    Sig[7].Name=Exception Code
    Sig[7].Value=802b000a
    Sig[8].Name=Exception Offset
    Sig[8].Value=000000000007fdba
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.18363.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=cff5
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=cff59d4081bc86dd428adbe469902ba9
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=4f7f
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=4f7f30436924eef19ce46721dc62804f
    UI[2]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
    LoadedModule[0]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[5]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.dll
    LoadedModule[6]=C:\WINDOWS\System32\crypt32.dll
    LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[8]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[9]=C:\WINDOWS\System32\advapi32.dll
    LoadedModule[10]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[11]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[13]=C:\WINDOWS\System32\BCrypt.dll
    LoadedModule[14]=C:\WINDOWS\System32\ws2_32.dll
    LoadedModule[15]=C:\WINDOWS\System32\combase.dll
    LoadedModule[16]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[17]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe\mrt100_app.dll
    LoadedModule[18]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe\SharedLibrary.dll
    LoadedModule[19]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[20]=C:\WINDOWS\SYSTEM32\ncrypt.dll
    LoadedModule[21]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[22]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[23]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[24]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[25]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[26]=C:\WINDOWS\System32\OleAut32.dll
    LoadedModule[27]=C:\WINDOWS\SYSTEM32\iphlpapi.dll
    LoadedModule[28]=C:\WINDOWS\System32\Normaliz.dll
    LoadedModule[29]=C:\WINDOWS\SYSTEM32\sspicli.dll
    LoadedModule[30]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[31]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\clrcompression.dll
    LoadedModule[32]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\MediaEngineCSWrapper.dll
    LoadedModule[33]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll
    LoadedModule[34]=C:\WINDOWS\SYSTEM32\NTASN1.dll
    LoadedModule[35]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll
    LoadedModule[36]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
    LoadedModule[37]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\RenderingPlugin.dll
    LoadedModule[38]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\UnityEngineDelegates.dll
    LoadedModule[39]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL
    LoadedModule[40]=C:\WINDOWS\SYSTEM32\mrt100.dll
    LoadedModule[41]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[42]=C:\Windows\System32\rmclient.dll
    LoadedModule[43]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
    LoadedModule[45]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[46]=C:\Windows\System32\Windows.UI.Xaml.dll
    LoadedModule[47]=C:\WINDOWS\System32\iertutil.dll
    LoadedModule[48]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
    LoadedModule[49]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
    LoadedModule[50]=C:\WINDOWS\SYSTEM32\dcomp.dll
    LoadedModule[51]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
    LoadedModule[52]=C:\Windows\System32\Windows.UI.dll
    LoadedModule[53]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
    LoadedModule[54]=C:\WINDOWS\SYSTEM32\InputHost.dll
    LoadedModule[55]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
    LoadedModule[56]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[57]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[58]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[59]=C:\WINDOWS\System32\urlmon.dll
    LoadedModule[60]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[61]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[62]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[63]=C:\WINDOWS\System32\UMPDC.dll
    LoadedModule[64]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[65]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
    LoadedModule[66]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[67]=C:\WINDOWS\SYSTEM32\dxcore.dll
    LoadedModule[68]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[69]=C:\Windows\System32\Windows.ApplicationModel.dll
    LoadedModule[70]=C:\Windows\System32\Windows.StateRepositoryPS.dll
    LoadedModule[71]=C:\WINDOWS\SYSTEM32\d3d11.dll
    LoadedModule[72]=C:\WINDOWS\SYSTEM32\igd10umd64.dll
    LoadedModule[73]=C:\WINDOWS\SYSTEM32\d2d1.dll
    LoadedModule[74]=C:\WINDOWS\SYSTEM32\dwrite.dll
    LoadedModule[75]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\PhotosApp.Windows.dll
    LoadedModule[76]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll
    LoadedModule[77]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1_APP.dll
    LoadedModule[78]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\AppCore.Windows.dll
    LoadedModule[79]=C:\Windows\System32\Windows.System.Profile.PlatformDiagnosticsAndUsageDataSettings.dll
    LoadedModule[80]=C:\Windows\System32\Windows.Storage.ApplicationData.dll
    LoadedModule[81]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\RuntimeConfiguration.dll
    LoadedModule[82]=C:\Windows\System32\Windows.Web.Http.dll
    LoadedModule[83]=C:\Windows\System32\Windows.Media.dll
    LoadedModule[84]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
    LoadedModule[85]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
    LoadedModule[86]=C:\Windows\System32\MrmCoreR.dll
    LoadedModule[87]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll
    LoadedModule[88]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[89]=C:\WINDOWS\SYSTEM32\bcp47mrm.dll
    LoadedModule[90]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\AppSettingsCppCX.dll
    LoadedModule[91]=C:\Windows\System32\Windows.Globalization.dll
    LoadedModule[92]=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.RichMedia.Ink.Controls.dll
    LoadedModule[93]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[94]=C:\WINDOWS\SYSTEM32\profext.dll
    LoadedModule[95]=C:\WINDOWS\SYSTEM32\logoncli.dll
    LoadedModule[96]=C:\Windows\System32\threadpoolwinrt.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
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    OsInfo[23].Value=19h1_release
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    FriendlyEventName=Stopped working
    ConsentKey=MoAppCrash
    AppName=Microsoft.Photos.exe
    AppPath=C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=B9006A3A2D808EF2E304FB52B3CFFE0A
    MetadataHash=711426241



  • @Volvo
    Open PowerShell as administrator and run the following command:
    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    It will reinstall All Built-in Windows Apps



  • If you’re not makpid on the default photo app you can re-enable the old photo app with this registry key Win 10 old photoviewer.zip



  • @TechWiz thank you so much that worked.


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