Yes I agree it’s a growing problem (@Volvo people will dispute as fraud and people will dispute that they never received their order albeit me not doing orders at all).
What I find helps is one thing trying to understand what brings customers to dispute a charge instead of tying to resolve the issue though you ‘the merchant’, Are you giving him reasonable Customer Service? does he feel he has no one to talk to? is he afraid to call you up to discuss an issue?
Yes, there will always be those people who unfortunately don’t think twice what an impact it has on us, and you need to learn to try to avoid as much as possible
I enforced some strict policies that helped me tackle alot of Drawback charges
- Detailed Invoices with the customers full name and address and service provided
- Try to swipe the actual card rather then taking numbers (people tend to dispute much easier when they never met you)
- Make it clear what you will do and what not DO NOT PUT SOME SMALL PRINT then your client fells cheated instead make your policies clear and big - ‘WE DO NOT ACCEPT RETURNS ON OPENED PRODUCTS’ will make people think twice.
And last but not least don’t be afraid to call up a client what went wrong why he disputed the charge before trying to fightback and loosing energy and precious time.